ReDesigning Journalism
♫ Sunday, April 10th, 2011
In brief, a design driven approach to creating something new favors a qualitative approach over a data-driven approach. Rather than amassing mounds of data from customer and marketing research, you go out and observe people to understand their lives and needs and how products could fit into them. Folks who embrace design thinking commonly refer to this as building empathy with the customers.
One example of how that could look for newspapers can be seen in this recent post by Michelle McLellan about Carla Savalli, a former assistant managing editor who left the Spokesman-Review in Spokane in October. McLellan writes that Savalli’s “time away from the newsroom has upended the way she views the daily newspaper.” Savalli now sees the newspaper through the eyes of her community, rather than through the newsroom. She’s developed greater empathy for her community. Savalli doesn’t need piles of polls and surveys to understand the community outside the newsroom, because now she’s one of them. Everyone working in a newsroom today needs to have that experience. It requires listening to the community in a very different way.

